Returns & Refunds

Damaged, incorrect or materially different items

If your item arrives damaged, incorrect or materially different from the item ordered, contact us promptly with your order number and clear photos so we can review the issue.

Return requests

Please contact us before sending anything back. We will confirm whether the item is eligible for return, provide the correct return instructions and return address, and explain any shipping responsibility that applies to your case. Unapproved returns should not be sent to a supplier or warehouse address.

Refunds

When a refund is approved after review, it is returned through the original payment method where supported. Processing time after approval can vary by payment provider.

Need help?

Use the Contact Us page and include your order number so we can review the request accurately.